Frequently Asked Questions

Once you submit a quote request, one of our travel experts will review your requirements and contact you with customized options — usually within 30–60 minutes, and always within 24 hours. We'll work with you to find the perfect flight that matches your preferences and budget. If you utilize WhatsApp to communicate, please include that in your request so our team can contact you directly for the quickest response.

Bookings travel is much less predictable than it used to be. The best time to book is when we source the right schedule and fare and we have a number of proprietary tools to help us accomplish this at any given time. While it can be a good idea to get started early, sometimes it can require some patience to find the sweet spot when it comes to price point. Every booking is case by case and we take your specific needs in consideration when working out a customized gameplan for your particular trip.

Yes, we have a lot of experience handling complex group bookings. We actually support quite a few events internationally with their travel logistics, including Paris & London Fashion Week, Amfar, World Cup, F1, Sundance Film and Cannes Film to name a few. We also work with many corporations and effectively manage their employee trips. We're able to setup a custom UI upon request depending on the size of your company.

First class fares do in fact tend to cost 2 to 3x more than business, however there are tools and tricks we can often utilize that allow us to obtain first class seats at a similar cost to business class.

Yes, depending on a number of variables we can accept credit card points or airline miles for full or partial payment.

We accept all forms of payment including bank transfer (preferred), all major credit cards, as well as Zelle and even crypto.

When booking directly with the airlines, yes it is typically more expensive. When you book with Biirdee, booking a trip leg by leg can give us more strategies to use which can lead to better pricing. It's best to give us as much information as possible so we can create our strategy to book the most time and cost efficient schedule possible. Booking one way at a time can also provide you with more flexibility if you prefer to leave your return date open ended.

Yes. Message our desk on WhatsApp (+1 650 477 6696) with your name as it appears on the ticket, the airline and flight number, your booking reference, and where you need to be by when. One person takes your case, reads your fare rules, and prices every way to get you moving: the airline's own rebooking, a new one-way on another airline through our consolidator contracts, an award seat with your points, or tomorrow's flight plus a hotel. The cheapest real option comes back first. There is no rescue fee and no booking fee; we earn inside the fare, and if the airline's own desk is the cheapest fix we say so. The full playbook is on our missed-flight helpline page.

On most tickets a no-show on any flight cancels every later flight on the same booking, including the return. Contact the airline, or whoever issued the ticket, before the flight departs if you can and straight afterwards if not, and ask for the outbound to be rebooked or cancelled with the rest of the ticket kept. Many fares allow it, some do not. A new one-way bought on another airline does nothing to save the old return by itself, which is why we deal with the return at the same time as the new ticket.

Only if the airline caused it: a late inbound flight on the same ticket or a schedule change obliges the airline to carry you on its next available flight at no charge, and on flights from the EU or UK, or on EU and UK carriers, you may also be owed meals, a hotel and compensation. If you missed the flight yourself, the airline owes nothing beyond your fare rules: many rebook you for the fare difference, some charge a change or no-show fee, and a few fares forfeit entirely. That is the case where a cheaper new ticket is usually the answer, and the case our helpline is built for.

We do offer hotel, ground transportation, as well as special reservation request services. We also offer private charter bookings through our strategic partnerships with jet charter operators around the globe, which allows us to get operator pricing on our jet charter bookings.

We have contracts with all of the major suppliers globally and have a highly dedicated team of flight hackers with many years of experience, that specialize in leveraging the various redemption programs and credit card points. This lets us find premium cabins on routes and dates the booking sites can't. In addition, we become your concierge service and manage the reservations on your behalf. The airlines can be difficult to work with, especially when a flight is cancelled or things change. Let us deal with those headaches while you sit back and relax, knowing you've got Biirdee experts on your side.

Yes, we may be able to assist with upgrading existing tickets depending on the airline and how the tickets were originally booked. Contact us with your booking details and we would be happy to explore upgrade options for you.

We take care of all requests whether that be specifying meals, seats, frequent flyer numbers, seat assignments, 'meet and greet' at the airport, wheelchair assistance, etc. We also offer travel insurance through one of a few vendors. Have a special request? Just include it in your inquiry and we'll be sure to take note of it! We enjoy going above and beyond for our clients and providing a delightful experience, using our many years of experience in the world of travel!